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# I am unable to access a ClickHouse Cloud service

> Troubleshooting access issues with ClickHouse Cloud services, including IP Access List configuration

{frontMatter.description}

<h2 id="i-am-unable-to-access-a-clickhouse-cloud-service">
  I am unable to access a ClickHouse Cloud service
</h2>

If you are seeing an error message like one of these, your IP Access List may be denying access:

```response theme={null}
curl: (35) error:02FFF036:system library:func(4095):Connection reset by peer
```

or

```response theme={null}
curl: (35) LibreSSL SSL_connect: SSL_ERROR_SYSCALL in connection to HOSTNAME.clickhouse.cloud:8443
```

or

```response theme={null}
Code: 210. DB::NetException: SSL connection unexpectedly closed (e46453teek.us-east-2.aws.clickhouse-staging.com:9440). (NETWORK_ERROR)
```

Check the [IP Access List](/products/cloud/guides/security/connectivity/setting-ip-filters), if you are attempting to connect from outside the allowed list then your connection will fail.