> ## Documentation Index
> Fetch the complete documentation index at: https://private-7c7dfe99-fix-nav-issues.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How to generate a HAR file for support

> A HAR (HTTP Archive) file captures the network activity in your browser. It can help our support team diagnose slow page loads, failed requests, or other network issues.

{frontMatter.description}

<h2 id="from-google-chrome">
  From Google Chrome
</h2>

1. Open Developer Tools by pressing <kbd>F12</kbd> or <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>I</kbd> (Windows/Linux) / <kbd>Cmd</kbd> + <kbd>Option</kbd> + <kbd>I</kbd> (Mac).
2. Click the "Network" tab.
3. Reload the page and reproduce the issue.
4. From Developer Tools, click the download button.

<h2 id="from-mozilla-firefox">
  From Mozilla Firefox
</h2>

1. Open Developer Tools by pressing <kbd>F12</kbd> or <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>E</kbd> (Windows/Linux) / <kbd>Cmd</kbd> + <kbd>Option</kbd> + <kbd>E</kbd> (Mac).
2. Click the "Network" tab.
3. Reload the page and reproduce the issue.
4. From Developer Tools, right-click in the request list and select "Save All As HAR".

<h2 id="from-microsoft-edge">
  From Microsoft Edge
</h2>

1. Open Developer Tools by pressing <kbd>F12</kbd> or <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>I</kbd> (Windows/Linux) / <kbd>Cmd</kbd> + <kbd>Option</kbd> + <kbd>I</kbd> (Mac).
2. Click the "Network" tab.
3. Reload the page and reproduce the issue.
4. From Developer Tools, right-click in the network list and choose "Save all as HAR with content".

<h2 id="from-safari">
  From Safari
</h2>

1. Enable Developer Tools (if not already enabled):
   * Go to Safari > Settings > Advanced.
   * Check "Show Develop menu in menu bar" at the bottom.
2. Click Develop > Show Web Inspector.
3. Click the "Network" tab.
4. Reload the page and reproduce the issue.
5. From Developer Tools, click the "Export" button.

<h2 id="sending-har-file">
  Sending the .HAR file
</h2>

1. Rename the file to something short and descriptive (e.g., login-issue.har).
2. Compress the file (optional but recommended).
3. Attach it to your support case or email it to your assigned support contact.

<Note>
  HAR files may contain session cookies or other sensitive data.
  Only share them with authorized support personnel.
</Note>